Refund policy

We offer 30-day returns on eligible orders shipped to Canada and the United States. This means you have 30 days after receiving your order to request a return.

Return Policy Summary

For orders shipped to Canada and the United States:

  • Returns are accepted for both defective and non-defective products.

  • Exchanges are accepted for eligible items.

  • Returns are accepted by mail.

  • We provide a free return shipping label for eligible Canada and U.S. returns.

  • There are no restocking fees.

  • Approved refunds are processed within 10 days after we receive and inspect the returned item.

To start a return or exchange, please contact us at contact@treasuretunes.com with your order number and the reason for your return.

Please contact us before sending back a return. Items sent back without first requesting a return may not be accepted.

Return Eligibility

To be eligible for a return, your item must be returned in the same condition it was received.

For vinyl records, this includes the record, jacket, inner sleeve, inserts, posters, booklets, obi strips, hype stickers, and any other included accessories where applicable.

Items must be returned in their original packaging or in secure equivalent packaging suitable for shipping vinyl records. Returned records must be packaged carefully to prevent damage during return shipping.

We may reduce or refuse a refund if an item is returned damaged because of poor return packaging, returned incomplete, altered, swapped, or not in the same condition it was received.

Used and Vintage Vinyl Records

Many items sold by Treasure Tunes are used, vintage, collectible, or one-of-a-kind records. Each record is individually listed and graded based on its condition.

We grade used and vintage vinyl records using the Goldmine Standard grading system. Grades may include, where applicable: Mint (M), Near Mint (NM), Very Good Plus (VG+), Very Good (VG), Good Plus (G+), Good (G), Fair (F), and Poor (P). These grades may apply to the vinyl record, the jacket or sleeve, or both.

Because many records are used or vintage, condition may vary from record to record and may include normal signs of age, handling, storage, or playback depending on the listed grade. This can include jacket wear, ring wear, seam wear, corner wear, light marks, scuffs, spindle marks, writing, stickers, labels, price tags, or some level of surface noise.

Grading used vinyl can involve reasonable subjectivity, and playback may vary depending on your turntable, stylus, tracking force, speakers, and overall setup.

If you believe an item was significantly misgraded, damaged, defective, incorrect, or significantly not as described, please contact us at contact@treasuretunes.com so we can review the issue and make it right.

Damaged, Defective, Incorrect, or Misgraded Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, incorrectly described, significantly misgraded, or if you received the wrong item, please contact us right away at contact@treasuretunes.com with your order number and photos of the issue.

We will review the issue and work with you to make it right. For eligible Canada and U.S. returns, we will provide a free return shipping label where a return is required.

Return Shipping

For eligible returns from Canada and the United States, Treasure Tunes provides a free return shipping label.

If your return is accepted, we will send you return instructions and a return shipping label that can be downloaded and printed.

All returned records must be packaged securely to prevent damage during transit. We recommend using proper vinyl record mailers with cardboard stiffeners or similar protective packaging.

Return Addresses

Treasure Tunes provides separate return mailing addresses for Canadian/international returns and U.S. returns.

Please contact us before sending your return so we can confirm the correct return address and provide return instructions.

Canada and International Returns

Treasure Tunes
Operated by 17191421 Canada Inc.
1-1100 Courtneypark Dr E, SE #106103
Mississauga, ON L5T 1L7
Canada
contact@treasuretunes.com

United States Returns

Treasure Tunes
Operated by 17191421 Canada Inc.
6420 Inducon Dr W, STE E
SE #106103
Sanborn, NY 14132
United States
contact@treasuretunes.com

Exchanges

We accept exchanges for eligible items.

Because many of our records are unique, vintage, or one-of-a-kind items, we may not be able to offer a direct exchange for the exact same item.

If an exact replacement is not available, we can help you return the original item, if eligible, and you may place a separate order for a different item.

Sealed Vintage Records

Sealed vintage records may still show age-related wear to the outer shrink wrap or jacket, including shrink wear, corner wear, ring wear, price stickers, or other signs of storage and age.

Because sealed vintage records cannot be inspected internally without opening them, we cannot guarantee the condition of the internal contents, including the vinyl disc, inner sleeves, inserts, posters, booklets, or other included materials.

Sealed vintage records that have been opened by the customer may not be eligible for return due to internal condition issues that could not be verified before opening, including pressing defects, warping, missing inserts, cosmetic flaws, or playback issues, except where a refund, replacement, or other remedy is required by applicable law.

If a sealed record arrives damaged, defective, incorrect, significantly misgraded, or significantly not as described, please contact us at contact@treasuretunes.com so we can review the issue.

Non-Returnable Items

We cannot accept returns for:

  • Items returned without prior approval

  • Items not purchased from Treasure Tunes

  • Items returned damaged due to improper return packaging

  • Sealed vintage records that have been opened by the customer, except where required by applicable law

  • Items that have been altered, swapped, or returned incomplete

Refunds and returns are provided where required by applicable consumer protection laws.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 days.

Please note that it may take additional time for your bank, credit card provider, or payment processor to post the refund to your account.

Original shipping charges may not be refundable unless the return is due to an error on our part, a damaged item, a defective item, a significantly misgraded item, an item that was significantly not as described, or unless otherwise required by applicable law.

If more than 15 days have passed since your refund was approved, please contact us at contact@treasuretunes.com.

International Returns Outside Canada and the United States

For returns from outside Canada and the United States, customers are responsible for arranging and purchasing their own return shipping label, except where otherwise required by applicable law or otherwise agreed by Treasure Tunes in writing.

Please contact us before shipping your return so we can confirm the correct return address and provide instructions.

European Union Customers

Customers in the European Union may have additional rights under applicable consumer protection laws, including the right to cancel or return certain online orders within 14 days of receiving them, for any reason and without providing a justification.

Treasure Tunes offers a 30-day return window on eligible orders. For EU returns and other international returns outside Canada and the United States, customers are responsible for arranging and purchasing their own return shipping label, except where otherwise required by applicable law.

If the item is damaged, defective, incorrect, significantly misgraded, or significantly not as described, we will review the issue and make it right in accordance with applicable law.